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Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 771.07 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFNK:0003)
Price: 164.74 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFDZ:0003)
Price: 162.57 £ | Shipping*: 0.00 £
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What does customer service mean in retail?
Customer service in retail refers to the assistance and support provided to customers before, during, and after their purchase. It involves helping customers find products, answering their questions, addressing any concerns or issues they may have, and ensuring their overall satisfaction with their shopping experience. Good customer service in retail is essential for building customer loyalty, increasing sales, and creating a positive reputation for the store.
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What is a customer card in retail?
A customer card in retail is a loyalty program card that is issued to customers by a retailer. It is used to track and reward customer purchases and encourage repeat business. Customers typically present their card at the time of purchase to earn points or discounts, and the retailer can use the data collected from the card to personalize marketing efforts and better understand customer behavior. Customer cards are a way for retailers to build customer loyalty and increase customer retention.
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What are the aspects of customer friendliness in retail?
Customer friendliness in retail includes aspects such as providing a welcoming and helpful atmosphere for customers, offering excellent customer service by addressing their needs and concerns promptly, and creating a positive shopping experience through personalized interactions. Additionally, being attentive to customers' preferences and providing assistance in finding products or making purchasing decisions are important aspects of customer friendliness in retail. Overall, creating a warm and inviting environment, along with going above and beyond to meet customers' expectations, are key components of customer friendliness in the retail industry.
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What does the retail industry want to do with customer data?
The retail industry wants to use customer data to better understand consumer behavior, preferences, and shopping habits. By analyzing this data, retailers can personalize marketing efforts, improve customer experience, and increase sales. Additionally, retailers aim to use customer data to enhance inventory management, optimize pricing strategies, and ultimately drive business growth.
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Dynamics 365 Commerce (NCE)
Dynamics 365 Commerce (NCE) (CFQ7TTC0LH2Z:0002)
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Camden Market Food Tour
Food Tour Experience Days: If you are a fan of Camden Market and enjoy feasting on great food, why not join in on this 2.5 hour Camden Cravings Food Tour? This tour would make a great addition to a day out in London with friends or family as you are guided around Camden Market and the bustling high street, while indulging in incredible food. You will start your food tour at Buck Street Market on the high street, just down from Camden Lock. There, you'll be met by your friendly, professional food tour guide. David has grown up in London and knows all the best places to eat in Camden, as he is the ultimate foodie! Throughout the tour you will feast on 5 different dishes along with some wine, cocktails or non-alcoholic alternatives to wash down the delicious food. David will take you through Camden Market, where you will also see Regents Canal and smell all the different flavours from the food stalls. You will feast on a South East Asian Bao, an Arabic snack, Mexican street food, some cheese and if you are a chocolate lover, you will most certainly enjoy this tour as you finish with a chocoholic's dream dessert. Although this is the Camden Cravings Food Tour, David will show you some famous music venues and monuments along the way. This Camden Cravings Food Tour would make a great addition to a day out in London for a family, couple or groups, who love to feast on all things delicious!
Price: 90 £ | Shipping*: £ -
Hovercraft Introduction - Market Harborough
Hovercraft Experience Days: Think you're a highly competent driver? Think there's no motor vehicle that you couldn't drive like a pro? Think again! Hovercrafting is like nothing you've experienced before; flying over multiple terrains on a cushion of air is novel in itself, but steering on your knees and using your entire body to change the direction of the vehicle makes this a completely unique experience that you'll never forget. The activity begins on arrival at the Leicestershire venue where you'll meet the expert instructor and any guests joining the experience. After a safety briefing and demonstration from the instructor, you'll get your first feel for driving a hovercraft. With the safety cord wrapped round your wrist, you'll slowly increase the throttle until you feel the craft rise from the ground and pitch forward - and you're off! Using your body weight to manipulate the air beneath you, you'll have to focus on your balance, judgement and forward-thinking to manoeuvre the hovercraft around the purpose-built course, flying over ground and water. When you're confident in your abilities, you'll get to indulge in some friendly competition earning points for every correct manoeuvre, and finish with a time-trial race! Hovercrafting is totally unique and makes a fantastic way to get outside and enjoy some fresh air. A perfect gift for driving enthusiasts and those who love to try new things, this is one experience you're sure to remember for a lifetime!
Price: 55 £ | Shipping*: £ -
Dynamics 365 Commerce Recommendations (NCE)
Dynamics 365 Commerce Recommendations (NCE) (CFQ7TTC0HD42:0001)
Price: 24353.86 £ | Shipping*: 0.00 £
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How many customer meetings are taking place at the trade fair?
There are a total of 150 customer meetings taking place at the trade fair. These meetings are scheduled to discuss various business opportunities, partnerships, and collaborations. The high number of customer meetings indicates a strong interest and engagement from potential clients and partners at the trade fair.
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.